Privacy
Privacy
When you access this Site, a record of your visit will be kept. The logged information will only be used for statistical purposes.
Information provided via online forms may be stored in databases. Your information will only be used for the purpose for which it was provided.
Your e-mail address will be recorded if you send a message. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.
Patient collection notice
NMHS is part of the WA public health system. We provide hospital and other community and public health services in metropolitan Perth.
NMHS collects your health and personal information to:
- provide you with safe and high-quality health care services and other support
- improve our services
- complete a survey about your visit
- facilitate health education, research, teaching and safety and quality improvements
- carry out our functions as a health service provider under law, including the Health Services Act 2016.
Examples of personal information we collect include your contact details and medical and treatment history, previous test results and current medications.
Who outside NMHS may receive information about you?
We may share your information with external service providers so that we can provide you with the best care and organise services for you. This may include:
- your GP or specialist
- other external health care providers, such as clinics or another hospital
- patient transport or community services
- third parties who help carry out our healthcare service functions.
In addition, we may share information with:
- organisations funding the provision of our services to you and government departments such as Medicare
- the Department of Health in Western Australia as part of regular disclosure and statistical reporting, or for specific purposes by agreement between the State of Western Australia and the Commonwealth governments
- your My Health Record, if you have one, including discharge summaries, pathology and imaging reports. For more information, visit My Health Record.
We will also disclose certain information if required by law, for example:
- by a Court or Tribunal, such as in response to a subpoena or summons
- about patients who have specific conditions or diseases to the Department of Health or other government bodies or registries.
What are the consequences if you do not provide your information?
If you do not provide us with your personal information or it is inaccurate or incomplete, it may affect the quality and safety of the care you receive, or our ability to provide services for your ongoing care.
How to access your iInformation or make a complaint
If you have any questions about how your personal information will be handled, please contact NMHS.InformationGovernance@health.wa.gov.au
If you would like to access your personal information or ask to amend inaccurate, out of date and/or incomplete personal information, please contact the relevant site Freedom of Information team:
Graylands Hospital
Tel: (08) 6159 6475
Email: FOI.NMHS.MH@health.wa.gov.au
King Edward Memorial Hospital
Tel: (08) 6458 1312
Email: FOI.KEMH@health.wa.gov.au
Osborne Park Hospital
Tel: (08) 6457 8054
Email: OPH.FOI@health.wa.gov.au
Sir Charles Gairdner Hospital
Tel: (08) 6457 6006
Email: SCGH.FOI@health.wa.gov.au
If you have any complaints or concerns about how your personal information has been handled, collected, used or shared, please contact the relevant site Consumer Liaison Services:
Graylands Hospital
Email: MHSDHS.CLS@health.wa.gov.au
King Edward Memorial Hospital
Email: WNHSCLS@health.wa.gov.au
Osborne Park Hospital
Email: CLS@health.wa.gov.au
Sir Charles Gairdner Hospital
Email: CLS@health.wa.gov.au
Employee, student and volunteer collection notice
If you are, or have applied to be, an employee, contracted medical practitioner, agency staff member or volunteer of the North Metropolitan Health Service (NMHS) or you are completing, or have applied to complete, a student placement with NMHS we may collect your personal information.
Examples of personal information we may collect include your name, gender, date of birth, address, email address, phone number, proof of identification and citizenship/visa status, Australian tax file number, financial details, driver licence details, immunisation details, health information relevant to your fitness for work or practice, criminal record history, professional qualifications and registration numbers, information related to your role (job title, classification, role, location), photographs and videos that capture your image (including footage captured by CCTV).
NMHS collects personal information from you where it is necessary for NMHS to perform its functions or activities. The purposes for collecting your personal information include:
- The management of your employment, engagement, volunteering with NMHS, including the investigation into potential integrity, discipline, misconduct or grievance matters.
- To improve the quality of services we offer to employees or volunteers through research or quality improvement projects.
- The management of workers’ compensation claims, workplace injuries or work health and safety.
- Facilitating student clinical placements, education and training at our sites.
- Where we reasonably believe it to be necessary to prevent or lessen a serious threat to the public or the life, health, safety or welfare of an individual.
- For the purpose of investigating or reporting unlawful activity or when disclosure is necessary for a law enforcement purpose.
We will only use or share your personal information with your consent or where authorised or required by law, including but not limited to under the Privacy and Responsible Information Sharing Act 2024 (WA), Health Services Act 2016 (WA), Health Services (Information) Regulations 2017 (WA), Industrial Relations Act 1979 (WA), Work Health and Safety Act 2020 (WA) and the Public Sector Management Act 1994 (WA).
Who do we usually share personal information with?
NMHS usually shares personal information collected from employees, contracted medical practitioners, agency staff, volunteers and students with:
- Relevant teams within NMHS for insurance purposes or investigations into potential integrity, discipline or misconduct matters.
- Other State, Territory or Commonwealth government agencies and commissions, courts and tribunals including but not limited to the WA Department of Health, Health Support Services and the Insurance Commission of Western Australia.
- Professional boards or authorities such as the Australian Health Practitioner Regulation Agency.
- Contracted Service Providers and third parties if they require access to fulfil the work they have been engaged to perform (for example, contracted recruitment consultants).
- Organisations providing salary packaging benefits and superannuation services, where you have consented for the information to be shared.
- The Western Australian Health Minister, regulatory bodies and integrity agencies to meet our legal and compliance obligations.
- Artificial Intelligence technologies, models or other automated decision-making tools that meet strict standards from the Office of Digital Government.
What are the consequences if you do not provide the information?
If you choose not to provide personal information requested, or if your information is inaccurate or incomplete, we may not be able to identify you or enter into a contract with you (including a contract of employment or services contract) or host your placement with us.
How can you access or update your information?
In many instances, employees will be able to access and correct personal information directly via the Human Resources system or through contact with the local HR department. If you wish to access, update or add to the information we have collected please contact the NMHS FOI team by email at NMHS.FOI@health.wa.gov.au
For enquiries regarding the collection of your personal information, or would like to make a complaint about how your personal information has been handled, collected, used or shared, please contact the NMHS Privacy Officer at NMHS.Informationgovernance@health.wa.gov.au.