North Metropolitan Health Service - Engaging with our consumers

Listening to our patients, their families and their carers is one of the most important aspects of delivering high quality care.

Feedback from our patients can help to guide our decision making and enable us to make changes and improvements to our services. Our patients should feel confident when visiting our hospitals and health services, knowing that their care and experience is our highest priority.

What our patients have told us Read what our patients, their families and their carers are telling us about their care and what we could do better to improve the patient experience at NMHS.
Complaints numbers and actions taken Listening to and acting on feedback about our health services is one of the most important aspects of delivering high quality care.
How NMHS uses Care Opinion Receiving and listening to stories from our patients, their families and their carers is used to improve services and recognise excellence within NMHS.
Ways to let us know about your experience Find out about the different ways we collect patient experience feedback in NMHS.

Last Updated: 13/01/2021